The private AI receptionist — never recorded, nothing retained on AI servers

Your calls, answered by AI. Your customers' conversations, kept by no one but you.

Never lose business to a missed call again — without handing your callers to someone else's AI. Every conversation is deleted from the AI's servers seconds after the call ends and is never recorded, on every account, always: there is no setting to find and none to get wrong. A premium-voice receptionist on your number that books real appointments, speaks 30 languages, and quotes your prices from your own documents.

Get started See how it works

Built for business — from sole traders to enterprise. Pay-as-you-go from £10, no subscription required.

< 1s

to answer — no rings wasted

24/7

no voicemail, no queues, no sick days

languages, auto-detected

conversations retained on AI servers — ever

Features

A receptionist that never sleeps

Every missed call is a customer choosing your competitor. Nova does everything a great front desk does — answering, booking, looking things up — for a fraction of one salary.

Live in minutes, not weeks

Start from a ready-made assistant for your trade — reception, clinic bookings, restaurant reservations, estate agency, support desk — and change the words to yours. It becomes your own copy the moment you pick it.

It answers the calls you can't

Keep answering the phone yourself and let Nova catch what you miss. Ring your own line first and it picks up after a few rings, or hand it just the evenings, weekends and the lunch hour. Set opening hours per number, and the dates you're closed.

It tells you what it missed

The moment a call goes unanswered, and when your talk time runs low — in the app, and by email if you want it, plus an optional daily digest. You find out from Nova, not from an annoyed customer.

Premium voices, human warmth

Hand-picked premium voices with natural pacing and tone — callers regularly forget they're talking to software. Choose the voice that fits your brand.

Books real appointments

Callers book, reschedule, and cancel against your live availability — Nova's calendar, Google Calendar, or Cal.com. No phone tag, no double bookings.

A written record of every call

Full transcripts and one-line summaries the moment a call ends — searchable records for follow-ups, disputes, training, and compliance.

Answers with your facts

Upload your documents or point it at your website. It quotes your prices, your policies, your opening hours — never a guess.

Works your systems mid-call

Custom tools call your APIs while the customer is still on the line — look up orders, check accounts, raise tickets. No 'someone will get back to you'.

Private before you touch a setting

Not a mode, not a setting: conversations are deleted everywhere but your own dashboard, seconds after each call ends — for every account, always. Built for businesses that answer to regulators.

Warm hand-offs & outbound

It knows when a human should take over and transfers the call warmly — and it places outbound calls from your own caller ID.

30 languages, auto-detected

Answers in whatever language the caller speaks and switches mid-sentence if they do — serve customers your competitors can't even greet.

Privacy

Your callers' conversations never leave your control

Most voice AI keeps your customers' conversations indefinitely, and buries the switch that stops it. Nova doesn't have a switch — nothing is ever retained on the AI vendor's servers, for any account. If you work in dentistry, law, finance or healthcare, this is the part that decides whether you can use AI on the phone at all.

Never on the AI vendor's servers. For anyone. Ever.

There is no setting to find and none to get wrong: every conversation is deleted from the voice AI's servers seconds after each call ends, and audio is never recorded there — on every account, from the very first call. Your dashboard keeps the only copy.

The calls your team takes never reach an AI at all

Put Nova behind your own phone and the calls you answer yourself are simply connected — no audio sent, no transcript made, nothing to delete afterwards, because nothing ever left. It only listens to the calls nobody else could get to.

Or keep nothing at all

Stricter still: switch call history off and every call is anonymised the moment it ends — caller numbers blanked, transcripts never written. Only durations survive, so your usage totals stay accurate.

You choose how long, we do the deleting

New accounts keep call history for 30 days; make it a year, two, or forever if you'd rather. Anything past your window has its transcript, summary and caller number erased automatically — no ticket, no request, no waiting on us.

Callers are told it's AI, automatically

Every assistant starts each call by saying it's an AI — on by default, in your own words if you prefer. Most platforms leave that to you to remember; getting it wrong is your liability, not theirs.

The paperwork already exists

A data processing agreement, a plain-English privacy policy, and a named list of every sub-processor we use and why. The documents your compliance officer asks for, ready before they ask.

Encrypted, and access you can prove

TLS on every leg of every call. Credentials sealed with AES-256-GCM. Two-factor authentication, and an audit trail of every sensitive action taken on your account.

Right-to-erasure is a button, not a ticket

A caller asks to be forgotten? Type their number in Settings: their calls, transcripts, messages and past bookings are erased — including the voice AI's copies. A single call can be erased the same way. And everything we hold for you downloads as one file, whenever you like.

Time-wasters don't run up your bill

Off-topic callers get politely redirected, warned, and — if they persist — the call ends and the caller is flagged for your review. One click blocks their number, and blocked calls are refused before they cost you anything.

From a sole trader's single line to an enterprise switchboard — if your phone matters to your business, Nova answers it.

Law firmsAccountantsClinics & salonsTrades & home servicesEstate agentsRestaurantsEcommerceFinancial servicesEnterprise & banking

How it works

Live in an afternoon

No telephony project, no IT ticket, no consultants. One afternoon: write your assistant, open a phone provider account in your own name, and point it at Nova.

Create an assistant

Describe the role in plain English — receptionist, booking line, after-hours support — and pick its voice. No scripts, no flowcharts.

Put it on a number, and say when

Connect your own Twilio, Telnyx or Plivo account and keep the number your customers already know. Then choose what it answers: everything, only what rings out at your end, or just the hours you're closed. You hold the provider relationship, they bill you directly, and Nova never releases a number — leave whenever you like and your line goes with you.

It starts earning

Every call answered instantly, every appointment booked, every conversation on record — from the first ring.

Before you sign with anyone

Eight questions worth asking

Ask them of us, and of everyone else you are considering — including the human answering service you may be paying now. These are our answers.

Where do my customers' conversations end up?

In your dashboard, and nowhere else. Audio and transcripts are deleted everywhere else seconds after each call — on every account, from day one, without configuring anything.

How long is any of it kept?

As long as you say — 30 days to two years, or until you delete it. Anything older is erased automatically, without asking us.

Do I have to replace my receptionist?

No — most businesses shouldn't. Point the number at your own phone first and let Nova answer only what rings out, or give it just the hours you're closed. The calls your team picks up never touch it, and never touch an AI supplier either.

Whose phone number is it?

Yours. Connect your own Twilio, Telnyx or Plivo account and keep the number your customers already know. We never release a number — leave and your line goes with you.

What happens when I want to leave?

Export your assistants to a file, download everything we hold for you — calls, transcripts, messages, appointments — as one JSON file, cancel monthly, keep your number. No notice period, no migration project, no hostage-taking.

If a caller invokes their right to erasure, what do you actually do?

Nothing — because you can do it yourself, immediately. Enter their number in Settings and every call, transcript, message and past booking about them is erased, including the voice AI's copies. A single call can be erased on its own the same way.

Can you give me a DPA?

It's already written and on this site, alongside a named list of every sub-processor and what each one sees.

What does an unusually busy month cost?

You know before it happens. Minutes are prepaid or included, calls stop rather than silently billing you, and there is no per-minute overage surprise at the end of the month.

How long until it's answering calls?

An afternoon, honestly. The assistant itself takes minutes — start from a ready-made one for your trade and change the words to yours. The rest is opening a Twilio, Telnyx or Plivo account if you haven't got one, which is the same self-serve signup as any other web service. We ask you to do that once so the number and the bill stay yours, not ours.

Are callers told they're talking to AI?

Yes — every assistant announces it at the start of the call, on by default, in your own wording if you like. You are not relying on remembering to write it yourself.

What stops someone burning my minutes with nonsense calls?

Every call has a hard time cap, off-topic callers are wrapped up quickly rather than entertained, and repeat offenders can be blocked with one click — after which their calls are refused before they're even answered, at no cost to you.

A human answering service typically runs to hundreds of pounds a month before per-minute charges. Nova starts at £29, answers every call in under a second, and never puts anyone on hold.

Pricing

From sole trader to enterprise

Pay for talk time, not seats — no per-user games, no surprises. Start with a £10 credit pack, subscribe when the phone keeps ringing, and talk to us when you outgrow it all.

£10

75 min

13.3p/min

£25

200 min

12.5p/min

£50

450 min

11.1p/min

£100

1,000 min

10p/min

Credits never expire — and optional auto top-up keeps you covered when they run low.

Pay as you go

For sole traders testing the water.

From £10 no monthly fee

3 assistants
Ready-made templates for your trade
Try it in your browser — no phone number needed
Add a dedicated number for £3 / month
Every feature included

Buy credits

Starter

For small practices and single locations.

£29 / month

Everything in Pay as you go, plus:
10 assistants
Phone number included
200 included minutes / month
Then credits from 10p/min

Start with Starter

Pro

For growing teams with busy lines.

£79 / month

Everything in Starter, plus:
25 assistants
750 included minutes / month
Then credits from 10p/min

Go Pro

Enterprise

Bespoke

For banks, insurers, governments, healthcare groups, and multi-site operations. Fully custom — priced for your call volume, not a rate card.

Everything in Pro, plus:
Unlimited assistants
Volume minute pricing
Premium support with SLAs
Custom integrations for your stack
Guided onboarding & account manager

Contact sales

Prices exclude VAT.

Why Nova

Your phone line is your front door

Nova Agents puts an AI receptionist on the business number you already have. It answers instantly, speaks naturally in your caller's language, and gets real work done on every call — so nobody hears a ringtone, a queue, or a voicemail again.

Always open

Evenings, weekends, bank holidays, the lunchtime rush: every caller is answered on the first ring. No queues, no voicemail, no “please call back during office hours”. Take the calls you want yourself and let it cover the rest.

A fraction of the cost of staffing

Pennies per minute, billed only while it talks. No salaries, rotas, or sick days — and it takes ten calls at once without breaking stride.

Does the work, not just the talking

Books, reschedules and cancels appointments, texts confirmations, answers from your documents, transfers to a human when it matters, and works your systems mid-call.

Your customers stay your customers

Every call, transcript and booking lands in your dashboard, not someone else's. Nothing is retained on the AI vendor's servers — ever, for anyone.

Stop sending customers to voicemail.

Somewhere right now, a competitor's phone just went unanswered. Put Nova on your line today — and be the business that always picks up.

Get started